Privacy Policy

1. Introduction

radiantquasar B.V. ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union.

As the data controller, radiantquasar is responsible for ensuring your personal data is processed lawfully, fairly, and transparently. This policy applies to all personal data we process about individuals in the European Union.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data Collection

The data we collect depends on how you interact with our website and services. We collect personal data through various means including direct provision by you, automatic collection through our website, and from third-party sources where legally permitted.

Personal Data You Provide

When you contact us, request services, or interact with our website, you may provide us with personal information including:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Project requirements and business needs
• Communication preferences
• Any other information you choose to provide in forms or correspondence

Automatically Collected Data

When you visit our website, we automatically collect certain technical information including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and screen resolution

4. How We Use Your Information

We process your personal data for specific, legitimate business purposes and only where we have a lawful basis to do so. How we use your information depends on how you interact with our services and the preferences you have expressed.

Service Provision and Communication

• Responding to your enquiries and providing requested information
• Delivering our e-commerce solutions and technical services
• Managing client relationships and project communications
• Providing customer support and technical assistance
• Processing payments and managing billing

Website Improvement and Analytics

• Analysing website usage to improve user experience
• Understanding visitor behaviour and preferences
• Optimising our website performance and content
• Conducting market research and business analysis

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our legitimate business interests
• Preventing fraud and ensuring website security
• Resolving disputes and enforcing our terms

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies to understand website usage, functional cookies to remember your preferences, and marketing cookies for advertising purposes. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

You have control over cookie settings and can withdraw consent at any time. However, disabling certain cookies may affect the functionality of our website.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website and providing services
• When required by law, court order, or legal process
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the specific purposes we authorize.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Our data retention periods are based on business needs and legal requirements.

Generally, we retain contact information and communication records for up to 7 years after our last interaction, website analytics data for up to 26 months, and project-related data for the duration of our business relationship plus 7 years for legal and tax purposes.

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule and applicable legal requirements.

8. Your Rights

Under GDPR and applicable privacy laws, you have several rights regarding your personal data. These rights may be subject to certain limitations and exceptions under applicable law.

Your Privacy Rights Include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@radiantquasar.top or +31 509461022. We will respond to your request within one month, though this may be extended in complex cases.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable privacy laws.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, secure data transmission, regular security assessments, and staff training on data protection.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security measures to maintain the highest level of protection possible.

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with legal requirements.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally approved mechanisms.

Any international transfers comply with applicable data protection laws and include appropriate security measures to protect your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information: